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Fantastic tips and learnings here Matt. You lot at ACM are an inspirational group of people and it's always great to see (and hear!) the fruits of your labours. #Quality

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I'm a former colleague of JL (n.b. who was brilliant). I'm just about to go into a new job where one or two tough conversations may need to happen early, and I need to not be afraid of having them, or facing the challenges of doing a job that'll recognisably meet those expectations. This article helped a lot. Thank you.

Charles

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